Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

Interlibrary Loan obtains materials or copies of materials from other libraries on the OCLC lending system that are not available at UCO.

Who is eligible to use Interlibrary Loan?

Current UCO student, staff, and faculty members can use the Interlibrary Loan Service. The ILL service supports university research, teaching, and coursework for faculty, staff and students.

How long does ILL take?

Interlibrary Loan utilizes the Trans-Amigos courier service and the Ariel electronic document delivery system. With these two delivery systems, the majority of requests can be processed and filled in approximately seven working days.

Unfortunately, many requests take a great deal longer, despite our best efforts. A variety of causes can contribute to this problem: lost, missing or checked out books, mail or delivery system slowness, mailing and processing mistakes, or overburdened ILL staff at other institutions.

Our goal is to have your request sent to potential lenders within one working day of its submission and to notify you of its receipt within one working day of the items arrival. In general, it is a good idea to allow 2 to 3 weeks for interlibrary loan items to arrive. While most requests will arrive much sooner than this, some may take considerably longer.

What types of items take longer to arrive?

Certain requests are more likely to be delayed than others. Here is a list of the types of materials that frequently take longer than normal to process.

> Reference and special collections items
> New or current titles
> Popular best sellers
> Requests with incomplete, inaccurate, or illegible bibliographic information
> Audiovisual materials such as DVDs, video tapes, and sound recordings.

What types of items are generally not available through ILL?

> Reference materials
> Newspapers in original format
> Whole issues or volumes of journals
> Textbooks required by current course syllabi

In addition, some libraries have categories of materials that are not available for Interlibrary Loan. These include: rare, fragile, or unique materials; some dissertations; and items in special collections.

Where do I pick up my requests?

Interlibrary Loan articles are accessed by a link sent to you via email. All loans may be picked up at the Circulation Desk in the library, with a picture I.D., during normal library hours.

How do I ask for a renewal on a checked-out ILL item?

We recommend requesting renewals 3-5 days before the item is due in order to allow time for the lending library to respond, before the item becomes overdue.

You can request a renewal on an Interlibrary Loan item by logging in to your Interlibrary Loan account and selecting the Transaction number of the item you wish to renew under View -> 'Checked Out Items' on the left hand menu of the main page.

If the item is able to be renewed, there will be a red ‘Renew Request’ at the top of the page. After clicking the Renew Request option, the page will refresh and in the tracking history at the bottom of the screen, there should be a new entry that says “Renewal Requested”. If the entry is not there, the request has not been submitted to us, and you will need to fill out an ILL renewal request form at the Information Desk in the Library.

If the item is already past due or has had a previous granted renewal, you will need to fill out an ILL renewal request form at the Information Desk in the Library.

If the item does not have Renew Request at the top of the page and has not already had a renewal, the Lending Library does not allow renewals on their material and the item should be returned on or before the due date.

We will ask the library that lent us the item for a renewal on the item and let you know by email what their response is within 3 business days. If they do not grant the renewal, you will need to return the item but you may request another copy after the first one is returned.